Executive - Guest Relations

Location: Wonderla Park, Bengaluru
Position Vacant: Executive - Guest Relations
Qualification: MBA/Any Degree
Experience: Experience in Customer Service with 1 to 2 years
Report To: Department Head

Company Profile:
Wonderla Holidays Ltd is India’s largest amusement park. The Company's segments include Amusement Park & Resort. We are currently operational in 3 locations Kochi, Bangalore and Hyderabad under the brand name Wonderla offering entertainment and fun for all age groups. The Company offers water rides, restaurants, family rides, kid’s rides and high thrill rides. The Wonderla resort in Bangalore offers a range of facilities, including a swimming pool, a gym, a recreational room, a kid's activity room and banquet halls. It also offers executive rooms, deluxe rooms and suites.

Wonderla Holidays is voted India’s #1 Amusement park & 6th favourite across Asia by Trip Advisor

Duties & Responsibilities:

• Male candidates with Graduates holder in any field (Preferably Guest Handling) with 1-2 years experience in Guest Relations. Having fluent multi-language will be an added advantage.
• Attend to guest complaints and ensure guest satisfaction through immediate action.
• Identify customers’ needs and respond proactively to their concerns.
• Revenue generation through All Day Meal Coupons & Resort Dinner offers.
• Effective Implementation of 6”S” for Customer Service Excellence.
• Maintain overall Grooming Standard & Personal Hygiene.
• Monitor the zone activities & report to zone heads
• Good communication and interpersonal skills.
• Good coordination with all other departments.
• Report to in charge, in case of any incidents in the park related to guest or staff.
• Guest Feedback Collection