Assistant Manager - Guest Relations

Location: Wonderla Park, Bengaluru
Position Vacant: Assistant Manager - Guest Relations
Qualification: Any degree or MBA
Experience: 4 to 5 years
Report To: Senior Manager - GR

Company Profile:

Organisation: Wonderla Holidays
Website URL: www.wonderla.com

Wonderla Holidays Ltd is India’s largest amusement park. The Company's segments include Amusement parks & Resorts. We are currently operational in 3 locations Kochi, Bangalore, and Hyderabad under the brand name Wonderla offering entertainment and fun for all age groups. The Company offers water rides, restaurants, family rides, kid’s rides, and high thrill rides. The Wonderla resort in Bangalore offers a range of facilities, including a swimming pool, a gym, a recreational room, a kid's activity room, and banquet halls. It also offers executive rooms, deluxe rooms, and suites rooms.

Wonderla Holidays is voted India’s #1 Amusement park & 6th favourite across Asia by Trip Advisor.

• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Customer service orientation
• Taking ownership of customers’ issues and following problems through to resolution
• Analytical Skills

Duties & Responsibilities:

We are seeking an experienced Assistant Manager - Guest Relation who will be responsible for creating extraordinary guest experiences and ensuring their utmost satisfaction. This role involves overseeing and managing the customer service operations within the park, playing a vital role in crafting enchanting and unforgettable moments for every park visitor.

• Master’s Degree / Bachelor's degree in hospitality management, business administration, or a related field (or equivalent experience).
• Previous experience in a customer service leadership role, preferably within the hospitality or entertainment industry.
• Exceptional communication, interpersonal, and leadership skills.
• Strong problem-solving and conflict-resolution abilities.
• Excellent organizational and time management skills.
• Knowledge of customer service best practices and quality assurance processes.
• Passion for delivering exceptional guest experiences.
• Flexibility to work in a dynamic, fast-paced environment, including weekends, holidays, and evenings as needed.
• Event specific, briefing, MC.
• Physical appearance is also an important aspect.
• Crisis management.
• Preferably bachelor.