Do I have to change my clothes before entering a water ride?
We follow a strict dress code inside the water park to ensure the safety of all our guests and to maintain the hygiene of the water. Guests are requested to wear 100% nylon or polyester clothes during water rides. You can either bring your own costumes or buy one from us at an affordable price starting from ₹150.
Is there a dress code for water rides?
Yes, in the interests of safety and hygiene, a strict dress code is enforced inside the park. Only 100% nylon or polyester apparel (t-shirts, shorts, bermudas, three-fourths, and swimsuits) is allowed for water rides, including Rain Disco and pools. Apparel like sarees, churidar, salwar kameez, dupatta, formal pants, shirts, burkhas, purdahs, school uniforms, denims (jeans or three-fourths), cargos, etc., are prohibited at the water rides. Since almost all our rides involve moving parts, we request you to refrain from wearing long or loose garments (saree, dupatta, shawl, scarf, hijab, etc.) to avoid the potential risk of accidents. In case you don't have apparel that fits the dress code, you can purchase nylon or synthetic clothes at our stores near the changing room areas inside the park at an affordable price, starting from ₹150.
Do I have to bring my own swimming costume for the water rides?
Yes, we recommend you bring your own costume that fits our dress code. In case you are not carrying apparel that fits the dress code, you can purchase nylon or synthetic apparel from our stores, positioned near the changing room areas in the park. The garments are priced affordably and start from ₹150.
Do you offer swimwear for water rides?
Yes, you can purchase nylon/synthetic swimwear from our stores in the park. They are positioned near the changing rooms and priced affordably, starting from ₹150.
What rate do you charge for renting swimwear?
Our swimming costumes are priced affordably, starting from ₹150.
Can I wear a dupatta, tied properly, since there are men taking rides as well?
Sorry, dupattas are not permitted at the water or thrill rides to ensure your safety and to maintain the hygiene of the park. As per our dress code, sarees, churidars, salwar kameez, dupatta, formal pants, shirts, burkha, school uniforms, denims, etc., are prohibited. Since almost all our rides involve moving parts, we request you to refrain from wearing long or loose garments (saree, dupatta, shawl, scarf, hijab, etc.) to avoid the potential risk of accidents. In case you don't have apparel that fits the dress code, you can purchase nylon or synthetic clothes at our stores near the changing room areas inside the park at an affordable price, starting from ₹150.
Do you offer towels on rent in between water rides?
We don't offer towels or costumes on rent for hygiene concerns. However, you can buy them from the park outlets at very affordable prices.
Do's and Don'ts
Are pets allowed inside the park premises?
Sorry, pets are not allowed inside the park.
Do you permit cigarettes and liquor inside the park?
Cigarettes are permitted, but liquor is not permitted inside the park.
Do you allow outside food items inside the park?
We don't allow outside food items inside the park. Food is available at the restaurants inside the park.
Drivers
Does the park have a place where the drivers can sit and relax?
There is plenty of space just outside the park premises where your drivers can relax and enjoy the scenic beauty.
Do you have a restroom for drivers?
Yes, there are restrooms available for drivers just outside the park.
Do you provide bata and food for drivers?
We do not provide bata. Instead, we provide lunch, evening tea, and snacks for taxi or bus drivers.
Facility
Do you have a staying facility inside the park?
Yes, we have air-conditioned dormitories available at affordable prices inside the park for family, friends, or corporate groups.
Do you have a smoking area inside the park?
Yes, we have a corner for smokers inside the park.
Do you accept cards or UPI transactions inside the park premises?
Yes, we accept both card payments and UPI transactions inside the park.
Do you have a prayer hall facility inside?
Yes, we have a prayer hall facility inside the park.
Where should I report to for my lost valuables?
We have a lost & found cabin at the park's entrance where you can register your complaints.
Do you have a Fastrack ticket facility on-site?
Yes, we have a Fastrack ticket facility on-site.
Can we upgrade our normal entry ticket to a Fastrack ticket?
Yes, we have facilities to upgrade your normal ticket to a Fastrack ticket inside the park.
Do you have a pure veg restaurant inside the park?
Yes, we have a pure veg restaurant named Kaveri at the Food Court inside the park.
Do you have a stroller or wheelchair facility inside the park?
Yes, we have both stroller/pram and wheelchair facilities inside the park.
Do you have a resting facility for aged people at Wonderla?
Yes, we have a senior citizens' lounge inside the park.
Do you have an ATM facility inside the park?
Yes, we have an ATM facility available inside the park.
Do you have changing rooms & lockers in the park?
Yes, we have changing rooms and lockers available inside the park. Lockers are available on a chargeable basis.
Do you have a baby nursing room in the park?
Yes, we have baby nursing rooms available inside the changing rooms at different locations throughout the park.
Can I book food and storage lockers along with the ticket?
Yes, you can book a combo of food along with storage lockers when you buy a ticket.
First Aid
Do you have a medical shop inside the amusement park?
We don't have a medical shop inside the park premises. However, we do have a fully equipped first aid section with a doctor and 2 nurses that offers support in cases of unforeseen incidents. Ambulances are also available 24x7 from the park premises.
Do you have an ambulance available in case of emergencies?
Yes, we have ICU ambulances available 24x7 from the park premises. The ambulances are equipped with advanced medical equipment and trained staff to provide critical care for patients in unstable conditions.
How do you take care of someone if there is an emergency while they are on a ride?
We have a fully equipped first aid facility with an Emergency Response Team that comprises doctors and 2 professional nurses inside the park. There are also attendants with 2-way radios stationed near every ride to ensure the safety of our guests. We also have an in-house ambulance service available 24x7 in case of an emergency.
What if I get unconscious while taking a ride? Do you have any medical practitioners or doctors available for immediate help?
We have a fully equipped first-aid facility inside the park premises, with an Emergency Response Team of doctors and two professional nurses. Attendants are also placed at close proximity to every ride, who are equipped with 2-way radios to ensure your safety. We also have an in-house ambulance service in case of any emergencies.
Food - Cuisine
What type of cuisine or food offerings are available at Wonderla?
We have a wide variety of food offerings, ranging from traditional biryanis, Indian bread and gravies to fast food options like pizza, burgers, waffles, Mexican cuisine, and more!
Do you have meal options for kids who are taking rides all day long?
You can try our delicious food options from the multi-cuisine restaurants or food court available inside the park. Both traditional, healthy meals and fast food options can be bought inside the park. For more details, click here.
Do you offer special character-themed snacks or food at the restaurants?
We are sorry, we don't offer character-themed snacks at the park currently. But we have a lot of different food festivals planned during the year that you can enjoy!
Food - Generic
Do you have any restaurants in the amusement park?
We have 2 multi-cuisine restaurants and a food court available for dining inside the park premises.
Can we order food from outside for a party or celebration?
We have 2 multi-cuisine restaurants and a food court available for dining inside the park premises. Unfortunately, we do not allow food and beverage purchased outside in the parks.
Can we order liquor/alcoholic beverages here for a party?
Alcohol is strictly prohibited inside the park premises. For the safety of our guests, we also restrict people under the influence of alcohol from entering the park.
Is it possible to reserve a table at any of the restaurants inside the park?
We are sorry, we do not offer reservation services at the moment. For a group buffet, meal timings can be coordinated with our team before entering the park.
Can I make dinner reservations at the amusement park's restaurant online?
We are sorry, we don't offer this service at the moment.
Do you also have Jain food options?
Yes, we can cater to Jain food requirements. Kindly inform our F&B team before entering the park premises, 3-4 hours before lunchtime. They will help you out with Jain food options.
Food - Health
Do you have food options that cater to special dietary needs?
Our food contains nuts, milk products, and other raw material which may not be suitable for certain individuals with allergies or intolerance. Please update us on your food requirements 24 hours prior, to help us curate a special meal.
Food - Offers
Are there any special lunch offerings or packages?
Our restaurants offer Thali meals, Dedicated space for Buffet, and our All-day meal plans are curated for you. You can see the options and select while booking the ticket on our webpage.
Are there discounted food packages available for purchase after entering the park?
No. You need to pre-book the meals for special discount while booking ticket online or offline and before entering the park. Ask our team for more assistance.
Can I order a cake or celebrate a special occasion at the park?
Yes, we can arrange a cake at an attractive price and arrange special parties with prior intimation of 48 hours.
Hygiene
What measures do you take so that no diseases are transmitted from one person to another during water rides?
Wonderla is ISO 3328:1993 certified, and the water quality in our pools is maintained as per international ISO Safety and Environment Management System standards. We also have an in-house modern water treatment plant and quality control lab to ensure that each drop of water in various water rides is clean and hygienic. The water in our pools is always flowing through internal filters to ensure that allergic substances are filtered out. We also conduct regular internal lab checks to prevent waterborne diseases.
What measures do you take so that no diseases are transmitted from one person to another during water rides??
We maintain pool water quality according to ISO standard IS 3328, ensuring it stays clean and safe. Our modern water treatment plant and quality control lab monitor every drop of water in the rides. The water is continuously filtered to remove any allergens, and our lab regularly checks the quality throughout the day. We also use an automated system to evenly distribute disinfectant. These steps ensure clean and hygienic water, preventing waterborne diseases. Park is certified with Safety and Environment Management System as per ISO standards. We maintain water quality in the pools as per IS standard. The parameters of IS 3328:1993 are maintained for pool water. Modern Water Treatment Plant and Quality Control Lab assure that each drop of water in the various water rides is clean and hygienic. Also, the water in our pool is always flowing through our internal filters to ensure that any allergic substances are filtered out. We also have our internal lab which checks the water quality in the pools in frequent intervals during the day. These steps ensure the hygiene of the water rides, thereby avoiding any chances of waterborne diseases.
What measures have you taken to prevent waterborne diseases?
Wonderla is ISO 3328:1993 certified, and the water quality in our pools is maintained as per international ISO Safety and Environment Management System standards. We also have an in-house modern water treatment plant and quality control lab to ensure that each drop of water in various water rides is clean and hygienic. The water in our pools is always flowing through internal filters to ensure that allergic substances are filtered out. We also conduct regular internal lab checks and have an automated system to evenly distribute disinfectants to prevent waterborne diseases.
Do you wash every garment before re-issuing every garment that has been rented out previously?
Sorry, we don't rent out costumes due to hygiene reasons. Only new costumes are available for sale at our park.
What measures do you take to keep the water clean?
Wonderla is ISO 3328:1993 certified, and the water quality in our pools is maintained as per international ISO Safety and Environment Management System standards. We also have an in-house modern water treatment plant and quality control lab to ensure that each drop of water in various water rides is clean and hygienic. The water in our pools is always flowing through internal filters to ensure that allergic substances are filtered out. We also conduct regular internal lab checks to prevent waterborne diseases.
Can we bring colors to have a colorful water party?
No, colors are not permitted inside the park premises due to hygiene reasons.
Do you follow eco-friendly ways of maintaining the cleanliness of water?
Yes, the park has an in-house reverse-osmosis (RO) plant to ensure the cleanliness and hygiene of the water. Apart from this, the water quality is continuously monitored using an advanced monitoring system. Water samples are also manually collected and tested regularly to eliminate any contaminants, pollutants, or irritants.
Partners
What is the main objective of the partnership?
The main goal of partnering with us is to get visibility and drive sales for your brand through co-promotion and audience engagement in the best way possible.
What are the key deliverables?
We customize the deliverables according to our brand partner's needs to get maximum eyeballs, impressions, and engagement.
How will this partnership benefit my brand?
Partnering up with us will provide one on one and one to many accesses to consumers from across genders, age groups, and diverse socio-economic and other demographic backgrounds.
Is this a one-time partnership or a long-term opportunity?
Each partnership can differ based on the brand's requirements. It could be a campaign, annual contract, or an indefinite collaboration.
How does this partnership align with my brand's values and audience?
We always aim to provide our consumers with the best set of services, and maximum fun for them to take back core memories. Imagine your brand fitting in at that defining moment!
What is the financial structure of the partnership?
Every partnership with Wonderla is customizable to be tailored to your requirements. All the commercials can be mutually decided on the basis of discussions.
How will my brand be represented?
The way your brand is represented can be mutually decided over a conversation.
Can we customize the deliverables?
Yes, the deliverables can be customized flexibly and then executed based on the brand's needs.
What marketing channels will be used?
We will target marketing channels like on-ground & offline promotions, social media, and influencer integrations depending on the brand requirements, deliverables, and commercials closed. We also provide contingency plans or clauses for unforeseen issues.
Is there a formal agreement or contract?
All associations will be formalized with an MOU or Standard Agreements to ensure that there are no discrepancies.
Will we receive performance reports?
Yes. Based on our partnership, we will provide brands with performance reports if they don't include sensitive information.
How can I become a partner with Wonderla?
Partnering up with us is easy! Reach out through our contact page or email us directly with your proposal. We're open to collaborations with businesses, schools, and event planners who share our vision for delivering fun, thrilling, and quality services to our visitors.
Query
Are there any other tourist destinations near the park?
Hill Palace, Marine Drive, Fort Kochi Beach, Mattancherry Palace, Jewish Synagogue, Cherai Beach, Lulu Mall, and Chottanikkara Temple are some other tourist destinations near the park.
Why is there a dress code for the park?
We have implemented a dress code inside the park to ensure safety and hygiene for all visitors.
Will all the rides be functioning during the rains?
During rains and thunderstorms, sky and other outdoor rides will be halted for safety concerns. However, the water pool and indoor attractions will remain open.
Resort
Does the resort booking include park tickets, or do I have to book tickets for the park separately?
Our Stay and Play package includes a one-night stay at the resort and park entry tickets for 2 adults.
Is there a 2 or 3-day package available at the Wonderla resort?
Yes, our 2-night package will have both the day park tickets, and our 3-night package will have one-day park tickets.
What activities are available at the resort?
Wonderla Resort has a fully equipped gym, kids play area, and swimming pool. We also offer outdoor games like cricket, sand volleyball, basketball, and badminton; indoor games like foosball, pool table, and carrom. We also have an in-house water slide called Caribbean Whirl, which is operational from 4 pm to 8 pm.
What is the check-in and check-out time at the resort?
The check-in time at the resort is 12 pm, and the check-out time is 11 am.
Are pets allowed in the resort?
Sorry, we do not allow pets in the park or the resort.
Are couples allowed in the resort?
Yes, couples are allowed in the resort.
Can friends of different genders stay in one room at the resort?
Friends of different genders can stay in the same room with valid government ID proof; however, only double occupancy is allowed.
Are swimming costumes mandatory?
To ensure water quality and hygiene standards, a strict dress code has been implemented. Only 100% nylon or polyester costumes are allowed in the swimming pool.
Do you provide an extra bed for the kid?
Yes, an extra bed can be provided on a chargeable basis.
How tall does my kid need to be for amusement park?
Park entry is free for children under 85 cm in height. Any child above 85 cm will be charged for park entry tickets.
Why can kids below 5 years stay for free at the resort, and why are park tickets priced on the basis of height?
All of our rides are based on height. Hence, for the safety of all children, entry to the park is based on height rather than age.
Is there a possibility to have a 24-hour check-in and check-out?
Our check-in time is at 12 pm, and the check-out time is at 11 am.
Is outside food and beverage allowed at the resort?
Sorry, outside food and beverages are strictly prohibited at the resort.
Do you have a cloakroom?
Yes, we do have a cloakroom for large luggage.
Do you provide laundry services at the resort?
Yes, we have an in-house laundry service at the resort.
Do you have a travel desk?
Yes, a travel desk is available.
Is smoking allowed in the rooms?
Sorry, smoking is strictly prohibited inside rooms. However, one can smoke in the dedicated smoking area.
What is the maximum occupancy allowed in a room?
A maximum of 3 adults and 1 child are allowed to occupy a room, at an additional cost.
Do I need to show all the visiting adults' valid government-approved photo ID proof during check-in?
It is mandatory for guests to present their valid photo identification at the time of check-in. According to government regulations, a valid photo ID has to be carried by every person above the age of 18 staying at the hotel. The ID proofs we accept are Aadhar card, driving license, voter ID card, and passport.
Do you have a parking space?
We have ample open parking space for our resort guests.
Do you have an EV charging station?
Sorry, we don't have an EV charging station at present.
Do you have an ATM?
Yes, we have an ATM facility available inside the park.
Ticket
Is the entry ticket inclusive of all the rides inside the park?
Yes! Once you're in, you can go on any ride as many times as you like.
Do you accept card or UPI payments like GPay, PhonePe, PayTM, etc.?
Yes, you can pay by card at our ticket counters as well as our restaurants. We also accept payments made through UPI wallets.
Can I transfer my ticket to someone else, in case I bought the ticket a few days ago and I am not interested anymore?
We're sorry, tickets once booked cannot be transferred since the ID proof has to be validated at the entrance. But in the case of an unavoidable circumstance, if you cannot be personally present with your friends/family, then your original photo identity proof as well as the presenting guest's ID Proof has to be produced at the time of check-in.
Can I get a refund of my ticket, if my plan is cancelled?
You are eligible for an 85% refund if the ticket cancellation is initiated within 48 hours prior to the date of visit. You are eligible for a 95% refund if cancellation is initiated 48+ hours prior to the date of visit. You will not be eligible for any refund if cancellation is initiated after the visit date.
Can I come on some other day, instead of the day I bought the ticket for?
Yes, you can reschedule your tickets to any future dates. The rescheduling window will close a day before your actual booking date.
How many types of tickets are there?
We have 2 types of tickets - Regular and Fastrack. A Fastrack ticket gives you faster access to the rides by enabling you to skip queues.
What is the minimum age for a full ticket entry?
Ticket prices are based on the height of the guest. A regular ticket is required for guests above 140 cm. Child tickets are applicable for guests between 85 cm and 140 cm. No entry fee is applicable for kids under 85 cm.
What are the entry ticket charges for foreigners?
We don't differentiate our guests based on their ethnicity. The same price is applicable for all our guests, including foreign nationals.
Are there any discounts for senior citizens?
Yes, there is a discounted special rate for senior citizens above 60 years of age.
Is there an entry ticket for pets?
We are sorry, we don't allow pets inside the premises to ensure the safety of our park guests without hindering their experience.
Does my entry ticket contain access to the water park as well?
Yes! Your entry ticket gives you unlimited access to all rides at the water park.
Do you offer individual ride tickets, if I do not want to pay at the time of entry?
No, your Wonderla ticket gives you unlimited access to all rides at the park for one day.
Should I make reservations before coming to the theme park or can I get tickets at the counter easily?
You can buy park tickets online to avoid waiting in queues at the ticket counters.
What are the charges of a guide for specially-abled individuals or senior citizens?
The park offers a fixed concession on the entry ticket for senior citizens (60 years and above) and specially-abled individuals. There are no additional charges for their guidance.
Can I book tickets on the website?
Yes, you can easily book your tickets online by clicking here.
Can I cancel my booked tickets online or will I have to visit the park to cancel my tickets?
Yes, you can cancel your bookings online. Simply log in to bookings.wonderla.com and click on "My Bookings" to cancel your ticket.
What are the entry ticket charges for the amusement park on different days?
You can find the entry ticket rates for different days here.
Are the ticket prices inclusive of taxes or not?
Yes, the ticket prices listed on our website or the charges at the ticket counter include taxes.
What if I lose my ticket?
If you lose your ticket before entering the park, you will need to purchase a new one to gain entry.
If I purchase an online ticket, do I have to print it or will the soft copy be enough for entry?
You can either bring a printed copy of your ticket or show the soft copy at the online ticket counter for entry.
Do I need an ID used at time of purchase for entering the park, if I purchased the ticket online?
Yes, for online bookings, an original government-approved photo identity is required for entry. This is for verification purposes at the ticket counter.
What is the ticket rate & park timings?
To check ticket rates or park timings, click here.
Do I have to pay for individual rides?
No, you don't have to pay for any rides separately. All rides are included in the park entry ticket and if you like a ride, you can enjoy it as many times as you like.
What is included in the park ticket?
Park tickets include entry to the park as well as access to all our land rides and water rides.
All the tickets are in my name, what should I do?
Don't worry, that should not be a problem to get an entry to the park.
Transportation
I'll be traveling back by local transport, how far is the nearest bus stop?
Both private buses and public buses like KSRTC are available from the nearest bus stop near the park's main gate. We also offer Wonderla buses to this bus stop in the evenings. You can contact the park's help desk to learn more about the bus timings.
What time is the last bus available from Wonderla?
The buses don't have a fixed schedule. Wonderla buses are available up to half an hour after the park closes, which is 6:30 PM on weekdays and 7:30 PM on weekends. The buses may wait slightly longer if there are guests still inside the park, who have given prior notice.
Can you drop me to the nearest bus stand?
Yes, we have buses plying from Wonderla to the nearest bus stop till one hour after the park closure time.
What are the per-kilometer charges for a drop-off at home?
Unfortunately, we don't offer drop-off services till home. Wonderla buses available from inside the park premises will drop you to the nearest bus stop for free of cost.
Are there any taxi services or stands nearby?
All local taxi and cab services like Ola or Uber are available from our park locations.
Are Ola/Uber or other cab services available here?
Yes, both Ola and Uber extend their services till our park premises. You will not face any trouble getting a cab to or from the park.
What are the parking facilities available and the charges?
We offer a free parking facility inside the park premises for all our visitors.
Is there a bus facility?
Yes, KSRTC buses are available to and from Wonderla Kochi. Click here for more details. Yes, BMTC buses are available to Wonderla Bengaluru. Click here for more details. Yes, TSRTC and private bus services are available to Wonderla Hyderabad. Click here for more details. Sorry, we do not have bus facilities to Wonderla Bhubaneswar yet. However, it is currently under discussion.
Do you have an electric charging point for EVs?
We do not have an electronic charging facility for EVs at the moment. However, EV charging facilities will soon be available at our park location.
Do you have a travel desk inside the park?
Sorry, we do not have a travel desk inside our park premises at the time being. However, transportation options like Ola, Uber, BMTC buses, and local taxis are easily accessible from the premises. The nearest metro station is located 11 km away.
Which is the nearest metro station from the park?
Palarivattam metro station is the nearest to Wonderla Kochi. The metro station nearest to Wonderla Bengaluru is Challaghatta, which is located 11 kilometers away. The nearest metro station to Wonderla Hyderabad is Falaknuma, which is on the Green Line. Kengeri Metro Station is the nearest to Wonderla Bhubaneswar.
Do I have to change my clothes before entering a water ride?
We follow a strict dress code inside the water park to ensure the safety of all our guests and to maintain the hygiene of the water. Guests are requested to wear 100% nylon or polyester clothes during water rides. You can either bring your own costumes or buy one from us at an affordable price starting from ₹150.
Is there a dress code for water rides?
Yes, in the interests of safety and hygiene, a strict dress code is enforced inside the park. Only 100% nylon or polyester apparel (t-shirts, shorts, bermudas, three-fourths, and swimsuits) is allowed for water rides, including Rain Disco and pools. Apparel like sarees, churidar, salwar kameez, dupatta, formal pants, shirts, burkhas, purdahs, school uniforms, denims (jeans or three-fourths), cargos, etc., are prohibited at the water rides. Since almost all our rides involve moving parts, we request you to refrain from wearing long or loose garments (saree, dupatta, shawl, scarf, hijab, etc.) to avoid the potential risk of accidents. In case you don't have apparel that fits the dress code, you can purchase nylon or synthetic clothes at our stores near the changing room areas inside the park at an affordable price, starting from ₹150.
Do I have to bring my own swimming costume for the water rides?
Yes, we recommend you bring your own costume that fits our dress code. In case you are not carrying apparel that fits the dress code, you can purchase nylon or synthetic apparel from our stores, positioned near the changing room areas in the park. The garments are priced affordably and start from ₹150.
Do you offer swimwear for water rides?
Yes, you can purchase nylon/synthetic swimwear from our stores in the park. They are positioned near the changing rooms and priced affordably, starting from ₹150.
What rate do you charge for renting swimwear?
Our swimming costumes are priced affordably, starting from ₹150.
Can I wear a dupatta, tied properly, since there are men taking rides as well?
Sorry, dupattas are not permitted at the water or thrill rides to ensure your safety and to maintain the hygiene of the park. As per our dress code, sarees, churidars, salwar kameez, dupatta, formal pants, shirts, burkha, school uniforms, denims, etc., are prohibited. Since almost all our rides involve moving parts, we request you to refrain from wearing long or loose garments (saree, dupatta, shawl, scarf, hijab, etc.) to avoid the potential risk of accidents. In case you don't have apparel that fits the dress code, you can purchase nylon or synthetic clothes at our stores near the changing room areas inside the park at an affordable price, starting from ₹150.
Do you offer towels on rent in between water rides?
We don't offer towels or costumes on rent for hygiene concerns. However, you can buy them from the park outlets at very affordable prices.
