FAQs

We follow a strict dress code inside the water park to ensure the safety of all our guests and to maintain the hygiene of the water. Guests are requested to wear 100% nylon or polyester clothes during water rides. You can either bring your own costumes or buy one from us at an affordable price starting from ₹150.

Yes, in the interests of safety and hygiene, a strict dress code is enforced inside the park. Only 100% nylon or polyester apparel (t-shirts, shorts, bermudas, three-fourths, and swimsuits) is allowed for water rides, including Rain Disco and pools. Apparel like sarees, churidar, salwar kameez, dupatta, formal pants, shirts, burkhas, purdahs, school uniforms, denims (jeans or three-fourths), cargos, etc., are prohibited at the water rides. Since almost all our rides involve moving parts, we request you to refrain from wearing long or loose garments (saree, dupatta, shawl, scarf, hijab, etc.) to avoid the potential risk of accidents. In case you don't have apparel that fits the dress code, you can purchase nylon or synthetic clothes at our stores near the changing room areas inside the park at an affordable price, starting from ₹150.

Yes, we recommend you bring your own costume that fits our dress code. In case you are not carrying apparel that fits the dress code, you can purchase nylon or synthetic apparel from our stores, positioned near the changing room areas in the park. The garments are priced affordably and start from ₹150.

Yes, you can purchase nylon/synthetic swimwear from our stores in the park. They are positioned near the changing rooms and priced affordably, starting from ₹150.

Our swimming costumes are priced affordably, starting from ₹150.

Sorry, dupattas are not permitted at the water or thrill rides to ensure your safety and to maintain the hygiene of the park. As per our dress code, sarees, churidars, salwar kameez, dupatta, formal pants, shirts, burkha, school uniforms, denims, etc., are prohibited. Since almost all our rides involve moving parts, we request you to refrain from wearing long or loose garments (saree, dupatta, shawl, scarf, hijab, etc.) to avoid the potential risk of accidents. In case you don't have apparel that fits the dress code, you can purchase nylon or synthetic clothes at our stores near the changing room areas inside the park at an affordable price, starting from ₹150.

We don't offer towels or costumes on rent for hygiene concerns. However, you can buy them from the park outlets at very affordable prices.

Sorry, pets are not allowed inside the park.

Cigarettes are permitted, but liquor is not permitted inside the park.

We don't allow outside food items inside the park. Food is available at the restaurants inside the park.

There is plenty of space just outside the park premises where your drivers can relax and enjoy the scenic beauty.

Yes, there are restrooms available for drivers just outside the park.

We do not provide bata. Instead, we provide lunch, evening tea, and snacks for taxi or bus drivers.

Yes, we have air-conditioned dormitories available at affordable prices inside the park for family, friends, or corporate groups.

Yes, we have a corner for smokers inside the park.

Yes, we accept both card payments and UPI transactions inside the park.

Yes, we have a prayer hall facility inside the park.

We have a lost & found cabin at the park's entrance where you can register your complaints.

Yes, we have a Fastrack ticket facility on-site.

Yes, we have facilities to upgrade your normal ticket to a Fastrack ticket inside the park.

Yes, we have a pure veg restaurant named Kaveri at the Food Court inside the park.

Yes, we have both stroller/pram and wheelchair facilities inside the park.

Yes, we have a senior citizens' lounge inside the park.

Yes, we have an ATM facility available inside the park.

Yes, we have changing rooms and lockers available inside the park. Lockers are available on a chargeable basis.

Yes, we have baby nursing rooms available inside the changing rooms at different locations throughout the park.

Yes, you can book a combo of food along with storage lockers when you buy a ticket.

We don't have a medical shop inside the park premises. However, we do have a fully equipped first aid section with a doctor and 2 nurses that offers support in cases of unforeseen incidents. Ambulances are also available 24x7 from the park premises.

Yes, we have ICU ambulances available 24x7 from the park premises. The ambulances are equipped with advanced medical equipment and trained staff to provide critical care for patients in unstable conditions.

We have a fully equipped first aid facility with an Emergency Response Team that comprises doctors and 2 professional nurses inside the park. There are also attendants with 2-way radios stationed near every ride to ensure the safety of our guests. We also have an in-house ambulance service available 24x7 in case of an emergency.

We have a fully equipped first-aid facility inside the park premises, with an Emergency Response Team of doctors and two professional nurses. Attendants are also placed at close proximity to every ride, who are equipped with 2-way radios to ensure your safety. We also have an in-house ambulance service in case of any emergencies.

We have a wide variety of food offerings, ranging from traditional biryanis, Indian bread and gravies to fast food options like pizza, burgers, waffles, Mexican cuisine, and more!

You can try our delicious food options from the multi-cuisine restaurants or food court available inside the park. Both traditional, healthy meals and fast food options can be bought inside the park. For more details, click here.

We are sorry, we don't offer character-themed snacks at the park currently. But we have a lot of different food festivals planned during the year that you can enjoy!

We have 2 multi-cuisine restaurants and a food court available for dining inside the park premises.

We have 2 multi-cuisine restaurants and a food court available for dining inside the park premises. Unfortunately, we do not allow food and beverage purchased outside in the parks.

Alcohol is strictly prohibited inside the park premises. For the safety of our guests, we also restrict people under the influence of alcohol from entering the park.

We are sorry, we do not offer reservation services at the moment. For a group buffet, meal timings can be coordinated with our team before entering the park.

We are sorry, we don't offer this service at the moment.

Yes, we can cater to Jain food requirements. Kindly inform our F&B team before entering the park premises, 3-4 hours before lunchtime. They will help you out with Jain food options.

Our food contains nuts, milk products, and other raw material which may not be suitable for certain individuals with allergies or intolerance. Please update us on your food requirements 24 hours prior, to help us curate a special meal.

Our restaurants offer Thali meals, Dedicated space for Buffet, and our All-day meal plans are curated for you. You can see the options and select while booking the ticket on our webpage.

No. You need to pre-book the meals for special discount while booking ticket online or offline and before entering the park. Ask our team for more assistance.

Yes, we can arrange a cake at an attractive price and arrange special parties with prior intimation of 48 hours.

Wonderla is ISO 3328:1993 certified, and the water quality in our pools is maintained as per international ISO Safety and Environment Management System standards. We also have an in-house modern water treatment plant and quality control lab to ensure that each drop of water in various water rides is clean and hygienic. The water in our pools is always flowing through internal filters to ensure that allergic substances are filtered out. We also conduct regular internal lab checks to prevent waterborne diseases.

We maintain pool water quality according to ISO standard IS 3328, ensuring it stays clean and safe. Our modern water treatment plant and quality control lab monitor every drop of water in the rides. The water is continuously filtered to remove any allergens, and our lab regularly checks the quality throughout the day. We also use an automated system to evenly distribute disinfectant. These steps ensure clean and hygienic water, preventing waterborne diseases. Park is certified with Safety and Environment Management System as per ISO standards. We maintain water quality in the pools as per IS standard. The parameters of IS 3328:1993 are maintained for pool water. Modern Water Treatment Plant and Quality Control Lab assure that each drop of water in the various water rides is clean and hygienic. Also, the water in our pool is always flowing through our internal filters to ensure that any allergic substances are filtered out. We also have our internal lab which checks the water quality in the pools in frequent intervals during the day. These steps ensure the hygiene of the water rides, thereby avoiding any chances of waterborne diseases.

Wonderla is ISO 3328:1993 certified, and the water quality in our pools is maintained as per international ISO Safety and Environment Management System standards. We also have an in-house modern water treatment plant and quality control lab to ensure that each drop of water in various water rides is clean and hygienic. The water in our pools is always flowing through internal filters to ensure that allergic substances are filtered out. We also conduct regular internal lab checks and have an automated system to evenly distribute disinfectants to prevent waterborne diseases.

Sorry, we don't rent out costumes due to hygiene reasons. Only new costumes are available for sale at our park.

Wonderla is ISO 3328:1993 certified, and the water quality in our pools is maintained as per international ISO Safety and Environment Management System standards. We also have an in-house modern water treatment plant and quality control lab to ensure that each drop of water in various water rides is clean and hygienic. The water in our pools is always flowing through internal filters to ensure that allergic substances are filtered out. We also conduct regular internal lab checks to prevent waterborne diseases.

No, colors are not permitted inside the park premises due to hygiene reasons.

Yes, the park has an in-house reverse-osmosis (RO) plant to ensure the cleanliness and hygiene of the water. Apart from this, the water quality is continuously monitored using an advanced monitoring system. Water samples are also manually collected and tested regularly to eliminate any contaminants, pollutants, or irritants.

The main goal of partnering with us is to get visibility and drive sales for your brand through co-promotion and audience engagement in the best way possible.

We customize the deliverables according to our brand partner's needs to get maximum eyeballs, impressions, and engagement.

Partnering up with us will provide one on one and one to many accesses to consumers from across genders, age groups, and diverse socio-economic and other demographic backgrounds.

Each partnership can differ based on the brand's requirements. It could be a campaign, annual contract, or an indefinite collaboration.

We always aim to provide our consumers with the best set of services, and maximum fun for them to take back core memories. Imagine your brand fitting in at that defining moment!

Every partnership with Wonderla is customizable to be tailored to your requirements. All the commercials can be mutually decided on the basis of discussions.

The way your brand is represented can be mutually decided over a conversation.

Yes, the deliverables can be customized flexibly and then executed based on the brand's needs.

We will target marketing channels like on-ground & offline promotions, social media, and influencer integrations depending on the brand requirements, deliverables, and commercials closed. We also provide contingency plans or clauses for unforeseen issues.

All associations will be formalized with an MOU or Standard Agreements to ensure that there are no discrepancies.

Yes. Based on our partnership, we will provide brands with performance reports if they don't include sensitive information.

Partnering up with us is easy! Reach out through our contact page or email us directly with your proposal. We're open to collaborations with businesses, schools, and event planners who share our vision for delivering fun, thrilling, and quality services to our visitors.

Hill Palace, Marine Drive, Fort Kochi Beach, Mattancherry Palace, Jewish Synagogue, Cherai Beach, Lulu Mall, and Chottanikkara Temple are some other tourist destinations near the park.

We have implemented a dress code inside the park to ensure safety and hygiene for all visitors.

During rains and thunderstorms, sky and other outdoor rides will be halted for safety concerns. However, the water pool and indoor attractions will remain open.

Yes! Once you're in, you can go on any ride as many times as you like.

Yes, you can pay by card at our ticket counters as well as our restaurants. We also accept payments made through UPI wallets.

We're sorry, tickets once booked cannot be transferred since the ID proof has to be validated at the entrance. But in the case of an unavoidable circumstance, if you cannot be personally present with your friends/family, then your original photo identity proof as well as the presenting guest's ID Proof has to be produced at the time of check-in.

You are eligible for an 85% refund if the ticket cancellation is initiated within 48 hours prior to the date of visit. You are eligible for a 95% refund if cancellation is initiated 48+ hours prior to the date of visit. You will not be eligible for any refund if cancellation is initiated after the visit date.

Yes, you can reschedule your tickets to any future dates. The rescheduling window will close a day before your actual booking date.

We have 2 types of tickets - Regular and Fastrack. A Fastrack ticket gives you faster access to the rides by enabling you to skip queues.

Ticket prices are based on the height of the guest. A regular ticket is required for guests above 140 cm. Child tickets are applicable for guests between 85 cm and 140 cm. No entry fee is applicable for kids under 85 cm.

We don't differentiate our guests based on their ethnicity. The same price is applicable for all our guests, including foreign nationals.

Yes, there is a discounted special rate for senior citizens above 60 years of age.

We are sorry, we don't allow pets inside the premises to ensure the safety of our park guests without hindering their experience.

Yes! Your entry ticket gives you unlimited access to all rides at the water park.

No, your Wonderla ticket gives you unlimited access to all rides at the park for one day.

You can buy park tickets online to avoid waiting in queues at the ticket counters.

The park offers a fixed concession on the entry ticket for senior citizens (60 years and above) and specially-abled individuals. There are no additional charges for their guidance.

Yes, you can easily book your tickets online by clicking here.

Yes, you can cancel your bookings online. Simply log in to bookings.wonderla.com and click on "My Bookings" to cancel your ticket.

You can find the entry ticket rates for different days here.

Yes, the ticket prices listed on our website or the charges at the ticket counter include taxes.

If you lose your ticket before entering the park, you will need to purchase a new one to gain entry.

You can either bring a printed copy of your ticket or show the soft copy at the online ticket counter for entry.

Yes, for online bookings, an original government-approved photo identity is required for entry. This is for verification purposes at the ticket counter.

To check ticket rates or park timings, click here.

No, you don't have to pay for any rides separately. All rides are included in the park entry ticket and if you like a ride, you can enjoy it as many times as you like.

Park tickets include entry to the park as well as access to all our land rides and water rides.

Don't worry, that should not be a problem to get an entry to the park.

A Fastrack ticket has a dedicated queue that enables quick access to rides. However, only limited Fastrack tickets are available. Normal tickets can also be upgraded to Fastrack tickets by paying the difference amount at the ticket counter.

Tickets purchased under special offers cannot be refunded and the ticket is valid only for selected date of visit.

Yes, you can book a food combo along with a ticket. Lockers can be rented from the park premises.

No, you willget direct entry when you show the ticket soft copy or your secret key number at the park entrance.

Yes, you can convert your normal ticket to a Fastrack ticket by paying the difference amount at the ticket counter.

No, it is not possible to change the location. Please cancel and rebook the ticket if required.

We can't upgrade the ticket rate once it has been booked in the portal. Only the reserved day type is covered by the tickets.

Sorry! Tickets booked under special offers are restricted from being modified or cancelled.

No, The person who has booked the tickets can produce their valid ID proof at the entrance.

Both private buses and public buses like KSRTC are available from the nearest bus stop near the park's main gate. We also offer Wonderla buses to this bus stop in the evenings. You can contact the park's help desk to learn more about the bus timings.

The buses don't have a fixed schedule. Wonderla buses are available up to half an hour after the park closes, which is 6:30 PM on weekdays and 7:30 PM on weekends. The buses may wait slightly longer if there are guests still inside the park, who have given prior notice.

Yes, we have buses plying from Wonderla to the nearest bus stop till one hour after the park closure time.

Unfortunately, we don't offer drop-off services till home. Wonderla buses available from inside the park premises will drop you to the nearest bus stop for free of cost.

All local taxi and cab services like Ola or Uber are available from our park locations.

Yes, both Ola and Uber extend their services till our park premises. You will not face any trouble getting a cab to or from the park.

We offer a free parking facility inside the park premises for all our visitors.

Yes, KSRTC buses are available to and from Wonderla Kochi. Click here for more details. Yes, BMTC buses are available to Wonderla Bengaluru. Click here for more details. Yes, TSRTC and private bus services are available to Wonderla Hyderabad. Click here for more details. Sorry, we do not have bus facilities to Wonderla Bhubaneswar yet. However, it is currently under discussion.

We do not have an electronic charging facility for EVs at the moment. However, EV charging facilities will soon be available at our park location.

Sorry, we do not have a travel desk inside our park premises at the time being. However, transportation options like Ola, Uber, BMTC buses, and local taxis are easily accessible from the premises. The nearest metro station is located 11 km away.

Palarivattam metro station is the nearest to Wonderla Kochi. The metro station nearest to Wonderla Bengaluru is Challaghatta, which is located 11 kilometers away. The nearest metro station to Wonderla Hyderabad is Falaknuma, which is on the Green Line. Kengeri Metro Station is the nearest to Wonderla Bhubaneswar.